Terms of Service

Please carefully read these Terms of Service for online shopping before using the AI WEB SHOP website to purchase products advertised on it or to obtain information about specific products.
By using the AI WEB SHOP website for purchasing or gathering product information, you confirm that you have read and agree to these Terms of Service.

1. General Provisions
The Seller (SMS RENT d.o.o., Ljudevita Posavskog 34a, 10000 Zagreb, Croatia) establishes the relationship between Visitors, Buyers, and the Seller regarding product ordering, pricing, payment, delivery, quality, complaints, returns, data protection, and other matters related to the use of AI WEB SHOP and online shopping.

1.1. Definitions
Key terms include:

Seller: SMS RENT d.o.o. (registered in Zagreb, Croatia).

AI WEB SHOP: The Seller’s website.

Buyer: A person who registers personal data and orders at least one product.

Visitor: A person who browses the website without registration.

Users: Buyers and Visitors collectively.

Online Purchase: Purchase of products via AI WEB SHOP.

Retail Price: Prices displayed in EUR (including VAT).

Products: All items available for purchase on AI WEB SHOP.

1.2. Website Access
By accessing the website, Users agree to comply with these Terms.

1.3. Sales Contract
A sales contract is concluded when the Seller confirms payment or receives the Buyer’s order.

1.4. EU Online Purchases
Purchases and deliveries are available within the EU.

1.5. Acceptance of Terms
These Terms comply with Croatian Consumer Protection Act (ZZP), Electronic Commerce Act (ZET), and Obligations Act (ZOO). By using the website, Users accept these Terms.

2. Usage Restrictions and Liabilities

2.1. User Obligations
Users must not:

Use the website unlawfully.

Post illegal or harmful content.

Modify or delete website data.

2.2. Intellectual Property
All content (logos, images, text) is the Seller’s property. Unauthorized reproduction, distribution, or commercial use is prohibited.

2.3. Disclaimers
The Seller is not liable for:

Damages from website use/misuse.

Device/data damage caused by third parties or viruses.

Costs of internet/phone usage.

2.4. Terms Modification
The Seller may update these Terms without prior notice. Users must review changes upon each visit.

2.7. Accuracy of Data
Users must provide accurate personal data. False information may result in service denial.

3. Online Purchase Process

3.1. Registration
Buyers must register with valid data and agree to:

These Terms.

Data processing for order fulfillment, promotions, and service improvement.

3.3. Pre-Contractual Information
The Seller provides clear information on products, prices, delivery, warranties, and cancellation rights per EU consumer laws.

3.5. Checkout Process
Add products to the cart.

Review cart contents.

Proceed to payment (bank transfer, cash on delivery, credit cards, cryptocurrencies).

4. Product Prices

4.1. Pricing
Retail prices are displayed in EUR (including VAT) and may change without notice.

4.3. Price Changes
The Seller reserves the right to modify prices or offer promotions.

5. Payment Methods
Payments are accepted via:

Bank transfer

Cash on delivery

Credit/debit cards

Cryptocurrencies

6. Complaints and Returns

6.2. Complaints
Complaints must be submitted via email (info@webprodaja.shop) or post. The Seller responds within 15 days.

6.3. Product Defects
The Seller is liable for defects under Croatian Obligations Act (Articles 400–422).

7. Delivery

7.1. EU Delivery
Products are delivered within the EU.

7.4. Shipping Costs
Delivery costs are included in product prices.

7.5. Inspection
Buyers must inspect shipments for damage upon delivery. Hidden defects may be reported post-delivery.

8. Cancellation and Returns

8.1. Right to Withdraw
Buyers may cancel orders within 14 days of delivery. Return costs are borne by the Buyer unless the product is defective.

8.2. Exceptions
No right to cancel exists for customized products, perishables, or digital content.

10. Data Protection

10.2. Data Processing
Personal data is used for order fulfillment, promotions, and service improvement. Data is not shared with third parties without consent, except for delivery partners.

10.7. Cookies
The website uses cookies for functionality and analytics. Users can disable cookies via browser settings.

11. Final Provisions

11.3. Dispute Resolution
Disputes are resolved in Zagreb courts. The EU’s online dispute resolution platform is available for cross-border issues.